Troubleshooting Scheduled Sync Issues
The Layer2 Cloud Connector connects 100+
on-premises and also cloud-based data sources codeless with Microsoft Office
365, but also directly with each other - codeles, in just minutes without any
programming. The data is synchronized automatically as scheduled. See below for
known issues and workarounds with scheduling.
Basic Steps for Troubleshooting
If you find that the scheduled sync
is not running as expected, please check the following items to make sure
everything is configured correctly and to troubleshoot basic issues.
1. Verify Connection has Scheduling Enabled
On the main properties page for the connection, make sure Scheduling
Enabled is checked and that an appropriate Interval
and First Run Date/Time has been set.
Fig. Example of properly configured
connection for a scheduled sync.
2. Verify the Layer2 Cloud
Connector Windows Service is Running
Connections scheduled to sync automatically will not run unless this service
is in a "Running" state. To check its current state, you can go to the
Connection Manager node in the MMC application and look at the
Backend Service State.
If it is listed as "Stopped", you can start the service from the UI by
clicking on Start Service in the right-hand Actions pane.
Fig. Where to check the service
status and how to start the service in the UI.
If the service is already in a
"Running" state, it's possible that recent changes made to the connection file
to enable scheduling haven't been picked up by the service. To fix this, stop
the service and then start it again.
Note that in version 7.8+, there are TWO services and both must be running for scheduled syncing to work. These are the BackEnd service and the Scheduler service.
3. Verify the Connection is Now Running on Schedule
Once you have verified the connection is configured correctly and that the
service is running, it should now run on the set scheduled interval. To verify
if this is happening, check the History file for the connection. This XML file
will show when last several run attempts started and ended, as well as what
actions were taken and any errors. You can find the file here:
- For newer Windows versions (Vista and higher): C:\ProgramData\Layer2 Cloud
- For older Windows versions: C:\Documents and Settings\All Users\Layer2 Cloud
If you find that the times it should have run are not listed in the History
file, or there are errors you need additional assistance with, please contact firstname.lastname@example.org. To speed up
support, please include the History XML file in your email, as
well as the version of the Cloud Connector (it's listed on the
same page as the service status).